Last Updated: April 1, 2026

Digital Products — All Sales Final

Due to the nature of digital products, all sales are final. Once a digital download (workbook, guide, template, standalone course, etc.) has been delivered or made accessible, we are unable to offer refunds.

This applies to:

• Standalone digital courses or course bundles
• Downloadable workbooks, guides, or templates
• Any other one-time digital purchase

Before purchasing, we encourage you to read the product description carefully and reach out with any questions. We’d rather answer a question upfront than have you disappointed with a purchase.

Membership — Cancel Anytime

Your Pivot Protocol membership is billed monthly. You can cancel your membership at any time through your account settings — no forms, no phone calls, no runaround.

How cancellation works:

• You may cancel at any time and your subscription ends immediately upon cancellation
• Your final charge is prorated — you’re only billed for the days used in your last billing cycle
• No partial refunds are issued for the prorated amount already charged
• You will not be charged again after cancellation

If you cancel and later decide to rejoin, you’re welcome back — though founding member pricing may no longer be available.

Exceptions & Special Circumstances

We handle exceptions on a case-by-case basis. You may be eligible for consideration if:

• You were charged in error or experienced a technical billing issue
• You purchased duplicate products accidentally
• A significant technical issue prevented you from accessing what you purchased and we were unable to resolve it

We do not issue refunds based on change of mind, lack of time to engage with content, or dissatisfaction with results (see our Earnings & Transparency Disclosure).

Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us, we reserve the right to dispute the chargeback and permanently revoke access to all products and content. Please reach out to us first — we want to resolve issues directly.

How to Request a Review

If you believe your situation warrants a review, email us at support@pivotprotocolmethod.com with the subject line “Refund Request” and include your order number and a brief explanation. We’ll respond within 3–5 business days.

Have a question before you buy?
Reach out at support@pivotprotocolmethod.com — we’re happy to help you decide if a product is right for you.